Legal & privacy FAQs

Can AccessiWay help me with any legal issues?

Absolutely! AccessiWay, thanks to its products and additional services, is able to transform non-compliant and "inaccessible" sites into accessible sites that comply with the WCAG guidelines and thus with national and European standards. But we go even further: AccessiWay provides each customer, with reference to the Terms and Conditions of Use, with a Legal Support Package, which serves to assist you with any legal problems and to prove that your site complies with national and international regulations.

What is AccessiWay's data security policy?

Data security is one of our top priorities. AccessiWay uses only highly secure servers (based in San Francisco and New York), with superior encryption and military security to protect your data. In addition, we have an entire development operations team dedicated to closely monitoring our systems to ensure all confidential information is protected. We thoroughly test our system to ensure the highest level of security at all times. Click here to read more.

What is the AccessiWay Legal Support Package?

AccessiWay adapts your site to make it fully accessible and compliant. Despite this, anyone legally obliged to make their site accessible could receive a complaint or warning from anyone, and for any reason. The Accessibility Statement and compliance audits should be enough to stop any complaint in its tracks, but in the rare event that they are not, we will provide you with our Legal Support Package.

What this service consists of:

  • All the necessary documentation and testing carried out by our Research and Development team, including line-by-line assessment of the site and specific responses to each accessibility complaint;
  • Suggested and legally screened responses to all possible legal scenarios;
  • Two different third-party audits;
  • Continuous support from our team.

Of course, we will make sure that we know your case thoroughly in order to offer the best possible support. If you have any further questions, please do not hesitate to contact our team.

What do I do if I receive a warning letter?

As a first step in litigation, you may receive a cease and desist letter: it means that someone believes your website does not comply with the rules and is therefore not accessible. This could then lead to a real court case.

In this case, what you will need is to prove that you have actually done something to ensure the accessibility of your site for people with disabilities. Within 48 hours of installing AccessiWay, your site will be fully accessible, and thanks to our additional consultancy and training services, it will also comply with legislation. If you are our client, you will be able to send us the Accessibility Statement of your site (which can be found within the AccessiWay interface on your website) and request an accessibility audit to be attached. These documents are a certificate of conformity that shows that your website meets the requirements of WCAG 2.1.

If this documentation is disputed, please contact us directly so that we can provide further information on compliance through our Legal Support Service, with reference to the Terms and Conditions of Use. This package will be tailored specifically to your case. Our Technical Team will thoroughly examine any perceived accessibility issues on your site and provide you with customized documentation demonstrating that your site is accessible and compliant. Among other things, the package includes manual line-by-line compliance audits by our research and development team, various accessibility compliance audits for your domain, and assistance in responding promptly to the warning.

If you are not an AccessiWay customer, you may not be able to provide evidence of any accessibility maintenance carried out on your site.

Can AccessiWay help me prevent litigation?

First of all, it is important to always keep in mind that anyone can send a complaint or a warning letter against anyone, at any time and for any reason. Of course, the fact that someone claims something does not mean that they will automatically be in the right. If you are an AccessiWay customer, your website is indeed accessible and legally compliant, and in the rare case of any complaints or warnings, we will provide you with everything you need to prove the accessibility of your site.

Does AccessiWay comply with the GDPR?

Absolutely! GDPR compliance is focused on the protection of user privacy and data collection. This is a very serious issue for us, in fact AccessiWay does not collect any data from end users, but in compliance with the criteria of the GDPR and the privacy code, only collects customer data necessary for the performance of the contract (owners of the website on which the software is installed).

Why is my site not compliant?

Web accessibility is very complex. Therefore, most platforms cannot incorporate the default requirements. If your website has not gone through a remediation process, it is most likely not compliant. Furthermore, if a manual remediation process has actually been carried out for accessibility purposes, there may be no ongoing maintenance and this will lead to non-compliance over time.

Can I settle my lawsuit with the aCe report?

aCe has no legal authority, it provides a score regarding the compliance status of your website's page templates, which can help you and your team decide on a course of action.

How can I become compliant?

For your website to be compliant, you must now follow and implement the WCAG (Web Content Accessibility Guidelines) 2.1 level AA requirements. At the following link you can consult the WCAG-related page of the W3C (World Wide Web Consortium) website:

Does aCe collect data from my website?

aCe does not collect any data from your website and complies with the GDPR and CCPA data privacy regulations.

What is WCAG 2.1 AA and why is it important for a website?

WCAG 2.1 AA is a set of guidelines for creating accessible websites. These guidelines were drawn up by the W3C (World Wide Web Consortium) and are considered by most international legislations to be standards of conformity. For this reason, the national laws of the various countries require the same accessibility requirements as the WCAG.