Have you already installed AccessiWay on your site, but still do not see the accessibility icon?
This can happen for various reasons, but it is easy to solve. Here are some possible reasons and solutions:
If the problem persists in spite of the proposed solutions, please do not hesitate to contact our Customer Service at the company number +39 01119622826 or via the chat on our website: we will be happy to assist you further and solve the problem as quickly as possible.
Once AccessiWay is installed, the interface should look the same as it does on our website, unless you have changed the graphics (colour, size, position). If anything is different, such as wrong size or irregular lines, there may be a conflict between the design of your website, its style sheets and AccessiWay. However, this problem is unlikely to occur and is easily resolved. Please contact our team so that we can resolve it easily and directly.
Testing tools such as WAVE and Lighthouse are free tools to check the level of accessibility of your website. These tools are useful for checking basic elements of a site such as duplicate links, title hierarchies, duplicate titles, lack of image descriptions (Alt Text), or ARIA labels.
However, AccessiWay is a session-based tool: this means that compliance tools of this kind will not be able to detect AccessiWay adjustments. This is because AccessiWay is designed to be activated only when a user triggers it as required. This implies that there are no permanent changes on the site. This ensures that all adjustments are easily activated and that the browsing experience of site visitors who do not need these changes is not affected in any way.
Therefore, since compliance tools do not access a website in the form of assistive technology, they will not be able to analyse the AccessiWay presence on a website and the resulting accessibility adjustments.
This is a very rare error, which is easily resolved. In this case, there may be a conflict between the scripts on your site and the AccessiWay script. To solve this problem please write to our customer service team via the live chat on our website or contact us by phone on 011 1962 2826. You are in good hands, don't worry!
AccessiWay is designed to load asynchronously with your site, which means that it will only be loaded and displayed once the website has been fully loaded. This is to:
The AccessiWay system takes 0.2 seconds to load, which means that the loading time of your site will affect the time it takes to display AccessiWay. For example: if your site loads in 4 seconds, AccessiWay will appear in 4.2 seconds. If your site loads in 8 seconds, then AccessiWay will appear in 8.2 seconds.
If you are interested in checking the loading time of your site, we recommend a site called Pingdom. You can access it at the following link: https://tools.pingdom.com
If you still feel there may be an error with AccessiWay loading, please contact one of our representatives to try and resolve your problem as soon as possible.
AccessiWay does not collect cookies. It is not in our interest to profile user data. We exploit local storage by using only the strictly necessary cookies, as there is no need to read data on the server side.