Quality policy
Introduction
Accessiway S.r.l. places quality at the heart of its mission, aware of its critical role in the success and satisfaction of customers, suppliers, and stakeholders.
We believe in equal opportunity in the digital world, and we work tirelessly to remove every barrier that may stand in the way of full digital participation for everyone. We are committed to maintaining high quality standards across every process and service, aiming to exceed expectations through continuous improvement and the adoption of the latest technologies. Innovation sits at the heart of our strategy: we foster an environment that welcomes new ideas and advanced solutions to deliver added value to our customers and to the wider community.
We also recognize our responsibility toward the communities we operate in, acting with integrity and committing to a positive social impact. Our policy reflects our ambition to be a positive force in society, as well as a provider of high-quality services.
In short, the Accessiway S.r.l. Quality Policy is a commitment to excellence, innovation, and social responsibility, aimed at building trust and exceeding expectations in every aspect of our work.
A - Commitment to quality
Accessiway S.r.l. embeds seven core principles that reflect its commitment to operational excellence, corporate responsibility, and value creation for all stakeholders.
1. Customer focus
Customer satisfaction and loyalty are pillars of our mission. We work to understand our customers’ needs in depth, especially through our consulting work. Every strategy and business decision is guided by the goal of adding value for the customer and improving the overall experience of people with disabilities through our services.
2. Continuous improvement
Our culture is shaped by a spirit of innovation and continuous improvement. Through ongoing assessment and optimization of our internal processes, services, and products — identifying both strengths and weaknesses — we work to reach ever higher levels of operational efficiency and service quality. This proactive approach to change allows us to adapt dynamically to market shifts and to our customers’ evolving needs.
3. Integrity and transparency
We operate with integrity and transparency in every aspect of our work. Open, clear, and honest communication with customers, suppliers, and all stakeholders is essential to building solid, lasting relationships grounded in mutual trust. These values are fundamental to building a strong and respected reputation. For these reasons, Accessiway has adopted its own Code of Ethics, grounded in integrity and transparency, which every member of the company is required to uphold.
4. Compliance with regulations
People are at the center of our approach, and their direct experience inspires our innovation. We listen carefully to the needs of those who face digital barriers every day, and from these conversations come the inspirations behind our daily work. It is a journey we take on with care, aware of the transformative power of accessibility.
We are committed to maintaining strict compliance with relevant industry regulations and applicable international quality standards. Our dedication to quality is reflected in our compliance with the ISO 9001 standard, which attests to the excellence and efficiency of our processes and services. In particular, we commit to:
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delivering our services in a manner that complies with GDPR;
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ensuring compliance with Italian Legislative Decree no. 81/2008 on workplace health and safety;
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ensuring compliance with applicable labor law;
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providing our services to support customers in aligning with Italian Law no. 4 of 9 January 2004 (Stanca Act).
5. Training and tooling
We recognize that our team is our most valuable asset. We invest in onboarding and ongoing training so that every team member has the skills, knowledge, and tools they need to excel in their work. We also equip the team with internal tools that make their work more efficient and effective. Empowering our team is directly tied to our ability to deliver higher-quality, more innovative services.
6. Working with suppliers
Building strategic partnerships with partners and suppliers who share our high standards of quality and ethical commitment is a priority. We select our commercial partners based on their reliability and on the alignment of their values with ours, contributing to the overall value of our business.
7. Social responsibility
A commitment to corporate social responsibility is woven through all of our operations. We promote initiatives that bring tangible benefits to people with disabilities and to society as a whole.
In short, Accessiway S.r.l. is committed to embedding these principles in its strategy and day-to-day operations, reinforcing its commitment to being a responsible reference point in its sector and to generating a positive impact for customers, team members, partners, and the wider global community.
Publication and document revisions
The Accessiway S.r.l. Quality Policy is a public document. We invite customers, suppliers, and stakeholders to read it to understand our commitment to excellence and to the quality of the services we deliver. For questions or further information, please reach out through the official channels available on our website.
This Quality Policy is subject to periodic review to keep it current and effective.
Last updated: 09.05.2024
Drafted by: Marta Manca
Approved by: Edoardo Arnello, Simone Scarzella
B - Monitoring and evaluation
Accessiway S.r.l.’s leadership takes a systematic, data-informed approach to monitoring and evaluating the effectiveness of the company’s Quality Policy. This process is essential to ensuring that quality standards are not only maintained but continuously improved, in response to customer expectations and market dynamics. The monitoring strategy uses several tools and methodologies, including:
1. Key performance indicators (KPIs)
Leadership defines specific KPIs that reflect the critical objectives of the Quality Policy. Regular KPI analysis lets us measure performance in key areas, providing an objective basis for evaluation and decision-making.
2. Internal audits
Internal audits are carried out periodically — at least once a year — to review operational processes and compliance with established quality standards. These audits are designed to identify non-conformities, inefficiencies, and potential risks within business processes. Internal review acts as a control mechanism that keeps business operations continuously aligned with quality policies and procedures.
3. Feedback
Customer feedback is a vital part of our quality monitoring system. This information is invaluable in helping us understand customer perception and identify specific areas that need improvement or adjustment.
This ensures that our Quality Policy is not static but evolves in response to internal and external changes, keeping Accessiway S.r.l. at the forefront of quality and customer satisfaction.
Accessiway S.r.l.’s leadership also places great importance on the feedback gathered through user tests, considering it essential to the practical development and implementation of digital accessibility. As a direct form of interaction with end users, user tests offer valuable insight into how our products and services are experienced, what people expect from them, and any areas of dissatisfaction or difficulty encountered along the way.
User tests are designed to simulate realistic usage scenarios and are conducted with a representative sample of end users. This approach ensures that the feedback gathered is relevant and meaningful, giving a clear picture of how a product or service performs in its intended context.
Based on the feedback gathered through user tests, Accessiway develops and implements action plans to resolve specific issues, optimize existing functionality, and, where needed, introduce new features that improve the overall experience of people with disabilities. This continuous improvement process is essential to making sure our products and services remain aligned with user expectations and with the evolution of the market.
In short, feedback gathered through user tests is a central pillar of Accessiway S.r.l.’s quality strategy, allowing us to refine our products and services in a focused, informed way — ensuring an optimal user experience and increasing customer satisfaction.