How can we help you?

Personal Account
How to install accessWidget on a Yahoo Small Business site
  1. In the website editor, click on the menu icon in the top left corner.
  2. Click on 'Head Code'.
  3. In the empty field 'Site Header Code', paste the implementation script you received from us when you registered your site on our service.
  4. If you do not have an implementation script, go to your AccessiWay account, click on 'Download'.

After pasting the code, click Save and publish your site to make the changes.

How to install accessWidget on a WiX site
  1. Click on 'Settings' in the side menu of the 'Mysite' dashboard.
  2. Scroll down to the 'Advanced' panel and click on 'Custom Code'.
  3. Select 'Add Code' under 'Body-End', and then click 'Add Code'.
  4. In the dedicated area, paste the implementation script you received from us when you registered your site on our service. If you do not have an implementation script, log into your AccessiWay account, click on the "Download" section, and download our Guide.
  5. In the same window, add a name and select All Pages (so that the entire site is made accessible). From the drop-down menu presented, choose the option "Load code on each new page".
    Select the last option "Body-End" and then click "Apply".

Once done, AccessiWay will be installed correctly.

How to install accessWidget on a Weebly site
  1. Open the Weebly editor and click on 'settings'.
  2. In the menu on the left-hand side, click on 'SEO'.
  3. Add a site description
  4. In the 'Footer Code' section, paste the implementation script you received from us when you registered your site for our service. If you do not have an implementation script, log into your AccessiWay account, click on the 'Download' section and download our Guide.
  5. Click "Save" at the bottom of the page
  6. Click "Publish" in the top right-hand corner of the page

That's it! You have successfully installed

How to install accessWidget on a Webflow site
  1. Go to your Dashboard and click on 'Settings' for the website to which you want to add AccessiWay.
  2. On the settings page, click on "Custom Code".
  3. Scroll down until you see the "Footer Code". In the empty 'Footer Code' field, paste the implementation script you received from us when you registered your site on our service. If you do not have an implementation script, log into your AccessiWay account, click on the "Download" section and download our Help.
  4. After pasting in the code, click on "Save Changes" and publish your site to make the changes.

That is all! You have successfully installed

How to install accessWidget on a Volusion site
  1. From the Dashboard, in the menu click on "Design" and select the option "File Editor".
  2. Within the "File Editor", you will find a list of editable files on the right-hand side under the title "Shortcuts". The first title of the "Theme Files", which is always the active template of your HTML file, always starts with "template_" and ends with ".html", as shown in the screenshot below.
  3. Once located, simply click on it, and you will be asked, with a text editor, to edit the HTML code of your template (don't worry, it's not as difficult as it may initially seem!).
    N.B: If you have changed templates, you should find a selection box at the top left of the page, in which you can search for other templates installed on your website, and install AccessiWay on those as well.
  4. AccessiWay will work wherever you place the code within your template. However, we suggest putting it right before the closing </body> body tag, which is always the second-to-last line of the file.
  5. In the dedicated area, paste the implementation script that you received from us when you registered your site on our service. If you do not have an implementation script, log in to your AccessiWay account, click on the 'Download' section and download our Help.
  6. Once you have pasted the code, click the 'Save' button in the top right-hand corner and update your website to make the changes.


That is all! You have successfully installed

How to install accessWidget on a Squarespace site
  1. Go to the Administration Area menu and click on 'Settings'.
  2. Select "Advanced".
  3. Select "Code Injection". N.B: At the time of writing this guide, this feature is only available with Squarespace's premium Business and Commerce Plans.
  4. In the empty "Footer" field, paste the implementation script you received from us when you registered your site on our service. If you do not have an implementation script, log into your AccessiWay account, click on the "Download" section and download our Guide.
  5. After pasting in the code, click on 'Save'.

That's it! You have successfully installed.

How to install accessWidget on a Shopify site
  1. Once you are logged in to the site management area, click on 'Online Store' in the bottom left menu and then click on 'Themes'.
  2. Click on the 'Actions' drop-down menu and then on 'Edit Code'.
  3. In the 'Layout' section, click on the 'theme.liquid' file and then scroll down until you see the closing body tag </body>.
  4. Just before the closing body tag, paste in the implementation script that you received from us when you registered your site on our service. If you do not have an implementation script, log into your AccessiWay account, click on the 'Download' section and download our Help.
  5. In the top right-hand corner, click on 'Save'.


That's it! You have successfully installed.

How to install accessWidget on a Hubspot site
  1. From within the Dashboard, click on the Settings icon in the top right-hand corner.
  2. On the left-hand side of the menu click on "Website" and then click on "Pages".
  3. On the "Templates" page, scroll down to "Site footer HTML".
  4. In the space "Site footer HTML", paste the implementation script that you received from us when you registered your site on our service. If you do not have an implementation script, log into your AccessiWay account, click on the "Download" section and download our guide.
  5. After pasting in the code, click on 'Save' and then publish your site to make changes.

That's it! You have successfully installed.

How to install accessWidget using Google Tag Manager

Installing accessiWidget via Google Tag Manager is quick and easy. Just follow the steps below.

  1. Log in to your Tag Manager account at the following link: https://tagmanager.google.com with your e-mail address and account password.
  2. In the left-hand menu, click on 'Tags' and then on the 'New' button.
  3. Change the name of the tag to 'AccessWay - Pixel' or a similar name and click on the first option 'Tag Configuration'.
  4. On the right-hand menu, scroll down and select 'Custom HTML'.
  5. In the empty HTML field, paste the implementation script you received from us when you registered your site for our service. If you do not have an implementation script, log into your AccessiWay account, click on the "Download" section and download our Help.
  6. After pasting the script, just below it, you will see the "Activation" area. Click this button or the edit icon on the right.
  7. In the new window that opens, select "All pages".
  8. After clicking on "All Pages", Tag Manager will take you back to the previous window, where you must click on the "Save" button to save the tag.
  9. After saving the tag, return to the main screen of your account in Tag Manager and click on the 'Submit' or 'Publish' button in the top right-hand corner.

That's it! You have successfully installed.

How to install accessWidget on a Duda site
  1. Go to your website editor. On the left-hand menu, click on 'Settings'.
  2. Click on "HEAD HTML". In the empty field 'Body end HTML', paste the implementation script you received from us when you registered your site on our service. If you do not have an implementation script, log into your AccessiWay account, click on "Download" and download our Help.
  3. After pasting in the code, click on 'Save' and then publish your site to make changes.


That's it! You have successfully installed.

How to install accessWidget on a Drupal site

The following guide is compatible with in Drupal 7 and later versions. To implement our installation script, please follow the steps below:

  1. Download and install the "asset_injector" module at this link
  2. We recommend downloading the latest version of the module available, which can be found at the bottom of the page under "Releases".
  3. Once you have installed the module go to Configuration > Development > Asset Injector > JS Injector and insert the accessWidget script (removing the <script> tag when opening and closing the script)
  4. Set "add on every page" or "show on every page" to be able to display the AccessiWay widget on every page.


That is all! You have successfully installed.

How to install accessWidget on a BigCommerce website
  1. In your administration dashboard, click on "Storefront".
  2. Click on "Script Manager" and on this page click on the "Create Script" button.

Add the script name and a description (of your choice). For the following fields select these choices:

  1. "Location on page", select "Footer".
  2. "Select pages where script will be added", select "All pages"
  3. "Script category", select "Essential".
  4. "Script type", select "Script".
  5. In the empty field, paste the implementation script you received from us when you registered your site on our service. If you do not have an implementation script, log into your AccessiWay account, click on the "Download" section and download our Help.
  6. After pasting in the code, click on 'Save' and then publish your site to make changes.

That's it! You have successfully installed.

How to install accessWidget on a Joomla site

To install accessiWidget, if your website is integrated into the Joomla system, you must implement our installation script directly in the code of your site, just before the body end tag </body>, via the management system or FTP. Follow the steps below:

  1. Create your Javascript file
  2. Add your custom code in a file called mycustom.js.
  3. Upload that file to your site. For example, we will upload the file to our template, but it could be anywhere: templates/mytemplate/js/mycustom.js
  4. Install the "ADD CUSTOM JS" plugin
  5. Go to the extensions page, search for "Add Custom JS" and click on the download button.
  6. The zip file you downloaded must be unzipped to discover the installers. You will see two folders containing a module and a plugin. In this case, we use the plugin (addcustomjavascript.zip)
  7. Login to your Joomla administrator area and go to Extensions > Manage.
  8. Click on "Upload a Package File" and look for the file addcustomjavascript.zip.
  9. Click the 'Upload and install' button.

Setting up the plugin:

  1. Go to Extensions > Plugins and search for 'System - Add Custom Javascript'.
  2. Open the plugin for editing.
  3. In the option Custom Javascript File Path, enter the path to your javascript file. In this example, we have chosen: templates/mytemplate/js/mycustom.js
  4. Enable the plugin.
  5. Choose "Order last" from the Ordering option.
  6. Click the 'Save and Close' button.
  7. Check the result.

Refresh your site to confirm that your custom Javascript code is loaded.

How to install accessWidget on a WordPress site

You must implement our installation script directly in the code of your site, just before the body end tag </body>. Follow the steps below:

  1. Download, install and activate a plugin for inserting Headers and Footers (e.g. "Insert Headers and Footers" or "Head, Footer and Post Injections")
  2. Once the plugin has been activated, access the interface by going to the Settings menu, where you will find an entry dedicated to the plugin.
  3. In the empty 'Footer' box, paste the implementation script you received from us when you registered your site on our service.
  4. If you do not have an implementation script, go to your AccessiWay account, click on 'Installation'.
  5. After pasting the code, click Save and publish your site to make the changes.
How to install the accessWidget embed code?

If you are using a popular CMS or website builder, we probably have a dedicated guide for you. You can find it here. Otherwise, you can follow these steps to easily install AccessiWay:

Go to your account area by clicking on "Account" in the top right-hand corner on the AccessiWay website. Enter the 'Installation' section

Quick and basic installation:

AccessiWay will appear with our default settings and design, all to provide the best customer experience.

Custom and advanced installation:

allows you to customise the interface according to your brand guidelines and colours.
Once you have chosen your desired installation method, copy and paste the presented script.
Access your website builder and paste the code into the footers menu of your website, or place it just before the body end tag </body>.

Is the software also running in the Dashboard?

The accessibility of the AccessiWay website is also guaranteed within the user areas. By accessing them, it is possible to view the interface and make all the necessary adjustments in order to obtain customised navigation according to one's needs.

How do I access my account if I forget my password?

If you forget or lose your credentials, don't worry, you can access your reserved area by following a few simple steps.
Below the email and password entry fields you can click on the phrase "Forgot your password?" which will allow you to enter your email address. You will then receive an e-mail containing instructions on how to complete the operation.

What should I do if the Dashboard does not load?

Should you experience any malfunctions with your dashboard, we recommend clearing your browser cache. If this does not solve the problem, please contact the AccessiWay support department, available from 9 a.m. to 6 p.m. Monday to Friday.

Is it possible to make graphical changes to the accessiWidget interface directly from my reserved area?

Yes, you can make graphic adjustments completely independently from your dashboard to adapt the colour and position of the interface to the design of your site. To do this, you will have to log in to the private area by clicking on the "my account" button at the top right of the AccessiWay home page. Once you have logged in, you will be able to consult, among the various items on the left, the "installation" menu from which you can copy the software activation script. In addition, a semi-automatic configurator will be available to adjust the design of the interface and of the button that will appear on your website. To do this, all you have to do is fill in the various customisable fields (colour, size, position, and much more). In real time you will see that the script will change according to the adjustments you make. Once you have customised all the aspects you are interested in, you can copy the updated code and copy it to your site. To help you through the installation process, we have prepared guides that you can consult at any time at the following link. In any case the AccessiWay team remains at your complete disposal to offer you support, if you are unable to make the changes yourself please contact us via chat or by phone on +39 01119622826.

How can I make a purchase from my Private Area?

You can select the services on the site. To complete your purchase, simply call one of our Sales Accounts, who will guide you through the installation of the software and the scheduling of consultancy services.

Can I carry out a User Test independently?

It is always recommended to carry out a user test in order to receive feedback from end users of the services created.

When a user test is not carried out by a user with a disability it is referred to as "heuristic", a heuristic usability evaluation must be carried out by an expert who knows the touch points necessary to carry out a correct analysis.

What is the User Test?

Carrying out a User Test means recreating model situations in order to assess the level of usability of a website.

It therefore consists of an analysis of the level of accessibility, carried out by users with disabilities who reproduce tasks on the ICT tool being evaluated, supervised by an accessibility expert. At the end of the assessment, qualitative feedback of the user experience is given in the form of a report.

How is the UserTest service performed?

The "User test" Consulting Service follows the AgID guidelines, therefore:

The organisation of the testing project is the responsibility of the RFU ~ Human Factors Manager ~

User test 3 People: defined by AgiD " Below Threshold".
User test 5 People: defined by AgiD " Above Threshold".

How the user test is composed:

1- The RFU must know the Disabilities from a Humanistic point of view, he/she must not be a technician (neither the RFU nor the user tests).

2- A Human Factors Officer (RFU) is mandated to carry out a prior analysis of the application under evaluation and structure the activities to be administered subsequently to the pool of employees with disabilities.

3- The Human Factors Officer (RFU) identifies persons with different disabilities to whom the test, consisting of the various activities to be carried out independently, is to be administered. The types of disabilities that can be called upon for assessment include motor, visual and cognitive disabilities;

4- Following the completion of the activities by staff members The RFU administers the questionnaire on the twelve factors relevant to the accessibility/usability of the website produced by AGID

5- The RFU carries out a semi-structured interview with the collaborators aimed at exploring the user experience;

What does the "Premium Assistance" service include

The 'Premium Support' consulting service includes

- Interface Modifications
- Clickable element instead of trigger
- Customised icon in place of the trigger
- Interface Statement in Italian
- Tooltip
- Datalayer
- Dedicated support during installation,
- Direct line to our R&D department during working hours
- Ticket opening within a maximum of 5 working hours after receipt
- Priority problem solving within our ticketing system

What is the Accessibility Statement and what is it for?

Article 3-Quater of the Stanca Law stipulates that all the subjects identified in Article 3 and 3.1bis, i.e. the Italian Public Administration and private companies with an average annual turnover - in the last three years - of more than 500M must submit a self-declaration to AgID by 23 September each year.

The Accessibility Declaration indicates and describes the objectives and results achieved for the accessibility of one's own website.
Among the various consulting services offered by AccessiWay you will also find support in the compilation of the Declaration, which includes a heuristic report of usability of the site and the declaration itself that you can use to fill out the AgID form.
The service is designed specifically for entities that fall under the obligation, but also for private companies that have embarked on a path to accessibility.

Who is the training service aimed at?

Our training programme comprises several modules:

Introductory Module: Disability and Assistive Technologies.

The course is designed for any professional figure (technical or not) as it provides a general perimeter on the world of web accessibility

It offers a clear overview of the world of disability in relation to digital dynamics. Participants will learn about the most frequent disabilities, the main barriers in the digital world and assistive technologies. Furthermore, the European and Italian regulatory framework is introduced, respecting all AgID best practices and standards defined in WCAG 2.1AA

Technical Module: Content Creator

The course is designed for those working in the field of digital content creation.

The aim of the course is to provide content creators with all the practical information they need to do this correctly. Step by step, element by element, concrete cases will be studied and indications given on how to write all content in the correct way, therefore accessible and usable for people with disabilities. Respecting all AgID best practices and standards defined in WCAG 2.1AA

Technical Module: UX Designers

The course is designed for those working in the field of digital product development.

It offers a clear explanation of Italian and European regulations, international standards and recommendations for the development of accessible (WCAG 2.1 Compliant) and usable (heuristic analysis, thinking aloud protocol) digital products. Accessibility and design of elements such as: fonts, colours, spaces, sizes, icons, buttons and interactive elements of interfaces; from the design phase to verification and maintenance. Complying with all AgID best practices and standards defined in WCAG 2.1AA.

Do you use AgID Best Practices for your services?

Yes, absolutely. All our consulting services follow the 'Best Practices' regulated and defined by AgID.

In particular, the Accessibility Declaration is carried out on the AgID model required for public administrations and private companies with an average annual turnover - in the last three years - of more than 500M.
Likewise, the User Test service complies with all the points listed by the Agenzia per l'Italia Digitale.

Why should I use these services in addition to the software?

Ensuring a 100 per cent level of legal compliance and real site usability in the area of Web Accessibility is very complicated. The AccessiWay software is a very efficient and effective first step for a website, as it is able to remediate more than 70% of the elements on the site in an automatic and automated way. This part, as explained, is only the first step towards the highest possible level of compliance for the site that will be possible to achieve thanks to the consulting services provided by top experts in the field.

How much does consulting cost?

Our consultancy services are designed to be tailored to each client's needs, so to find out the price, you will need to contact a dedicated Account Manager, who will follow you through an introductory process, helping you to outline the best service to suit your reality.

Once the dynamics have been clarified, we will provide you with a dedicated offer that you can consult.

Where can I find information about your consultancy services?

You can find all the useful information about our consultancy services in the Services section.

To understand which services are best suited to your needs, you can book a call with one of our dedicated experts who will accompany you on an introductory course to outline all the necessary steps to achieve the highest possible level of compliance and accessibility for your site.

What are consultancy services for?

Consultancy services make it possible to increase the level of compliance and usability of the site.

Does accessWidget collect user information?

AccessiWay is GDPR compliant because no personal or sensitive end-user data is processed or stored. The only personal data that is transmitted to our servers is the IP address.

The software works client-side in a local session, so the other data we process (purely technical: css attributes and html elements) are saved in 'Local Storage' and not on AccessiWay's servers.

Does accessScan collect data from my website?

accesScan does not collect data from your website and complies with the GDPR and CCPA data privacy regulations

How can I become compliant?

Web accessibility is a process, so to strive for the highest level of compliance and accessibility you need to rely on expert consultants.

As such, we always recommend combining the automated services of accessWidget software with our consultancy services that will help you understand the legal requirements and execute them according to best practices (those defined by AgID), so that you can work together to achieve the highest possible level of compliance for your website.

Can I settle my case with the accessScan report?

acceScan has no legal authority, it provides a score on the compliance status of your website's page templates, which can help you and your team decide on a course of action.

Does accessWidget comply with the GDPR?

AccessiWay is GDPR compliant because no personal or sensitive end-user data is processed or stored. The only personal data that is transmitted to our servers is the IP address, but this is not transmitted unencrypted as the transmission is end-to-end encrypted.
The software works client-side in a local session, so the other data we handle (purely technical: css attributes and html elements) are saved in 'Local Storage' and not on AccessiWay's servers.
In addition, the company responsible for processing the data is Israeli and the owners of the servers, even if they are US-based, have no access to the data (precisely because of the end-to-end encryption).
Israel is on the GDPR White List.

What is AgID?

The Agenzia per l'Italia Digitale (Digital Italy Agency) is the technical agency of the Presidency of the Council of Ministers whose task is to ensure the realisation of the objectives of the Italian Digital Agenda and to contribute to the spread of the use of information and communication technologies.
The controlling body of the Digital Transition that defines the objectives and methodologies of the Digital Agenda, it pursues the highest level of technological innovation in the organisation and development of the public administration and in the service of businesses and citizens.

Is there a law in Italy regulating the issue of accessibility?

In Italy, the law that regulates web accessibility, i.e. that has transposed the European directives, is Law no. 4/2004 of 9 January 'Stanca Law'.

We can turn our attention in particular to the following articles:

Article 3: (Providers) - This law applies to the public administrations referred to in
referred to in paragraph 2 of Article 1 of Legislative Decree 30 March 2001,
No. 165, as amended, to public economic entities,
private companies that are concessionaires of public services, companies
regional municipalised companies, public assistance and rehabilitation
and rehabilitation agencies, transport and
telecommunications companies with a majority public capital holding and
companies contracted to provide computer services, bodies governed by
public law bodies

Article 3.1a: 1-bis. This Law also applies to legal entities
legal entities other than those referred to in paragraph 1, which offer services to the public
public through websites or mobile applications, with an average turnover
average turnover, in the last three years of activity, of more than
((five hundred)) million euros.

Article 3 -c: Providers shall provide and periodically update
a detailed, exhaustive and clear accessibility declaration on the
and clear statement on the compliance of their respective websites and
mobile applications with this law.

Article 8.3: The administrations referred to in Article 3, paragraph 1, within the
within the limits of budgetary availability, shall provide
professional refresher courses on accessibility ((, including
those relating to the methods of creating, managing and
updating of accessible content of websites and
mobile applications)).

What are the European Directives that regulate the issue of web accessibility?

The European Directives that regulate the topic of web accessibility at supranational level are:

DIRECTIVE (EU) 2016/2102 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
of 26 October 2016
on the accessibility of public sector bodies' websites and mobile applications

DIRECTIVE (EU) 2019/882OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
of 17 April 2019
on accessibility requirements for products and services

What is WCAG 2.1 AA and why is it important for a website?

WCAG 2.1 is a 1,000-page guide explaining how accessible websites should look and function for people with disabilities, a group that comprises about 20 per cent of the world's population.

The WCAG covers the needs of a wide range of disabilities, in particular blind people and their use of screen-readers such as JAWS, NVDA and Voiceover, people with motor disabilities and their needs for keyboard navigation, people suffering from epilepsy, colour blindness, cognitive and learning disabilities and other visual impairments.

The first WCAG were published in 1999, revised in 2008 as WCAG 2.0 and updated again in 2018 in the form we use today, the 2.1

WCAG 2.1 at AA level: GUIDELINES ESTABLISHING THE STANDARD FOR WEB ACCESSIBILITY LEGISLATION.
THEY HAVE BEEN ISSUED BY A NON-LEGAL BODY, FOR THIS REASON THEY HAVE NO LEGAL VALUE. WCAG2.1AA INSPIRE LEGISLATION;

Why is the price of accessWidget so cheap?

The very competitive price of annual licences for accessWidget is "affordable" for several reasons.
1- The high number of customers who have decided to use this software to start on the path to accessibility.
2- The fact that it autonomously and automatically carries out more than 75% of the corrections required to fix elements on the site. Without accessWidget, these corrections would have to be carried out manually by IT developers, and this entails a 400% higher expense and significantly longer waiting times.

Why do subdomains need separate licences?

Our automatic software processes each domain, even if it is a sub-domain, and continues to process it every 24 hours.

This means that the process carried out on a main domain is the same on a sub-domain, just as in terms of the amount of resources needed to make them accessible there is no difference.

In fact, each sub-domain receives a Declaration of Accessibility and a certification of the specific services performed on the individual sub-domain.

For these reasons, it is necessary to apply for several licences for several domains/subdomains.

How can I control the number of pages on my site?

Checking your site's page count is easy, just do a browser search.

Type 'site:www.esempiosito.com' into the search bar.

At the top before the list of sites you will find the words "About ... results" and that will be the approximate number of indexed pages under the domain you typed after site:

If you think this number is inaccurate, please contact our representatives via our live chat on the site. We accept SiteMap or any other type of documentation showing the number of pages on the site.

How do I make a purchase from the site?

At www.accessiway.com you can select and place in your shopping cart all the services you consider useful and necessary to improve the level of accessibility of your site, after which you can get in touch with one of our consultants to get an expert's opinion and to define the payment method.

accessWidget collects user information?

AccessiWay is GDPR compliant because no personal or sensitive end-user data is processed or stored. The only personal data that is transmitted to our servers is the IP address.The software works client-side in a local session, so the other data we process (purely technical: css attributes and html elements) are saved in 'Local Storage' and not on AccessiWay's servers.

Why do errors occur with tools such as WAVE and Lighthouse?

Testing tools such as WAVE and Lighthouse are free tools to check the accessibility level of your website. These tools are useful for checking basic elements of a site such as duplicate links, title hierarchies, duplicate titles, lack of image descriptions (Alt Text), or ARIA labels.

However, accessWidget is a tool that works in a client-side local session: this means that compliance tools of this kind will not be able to detect accessWidget adjustments. This is because accessWidget is designed to only activate when a user triggers it as required. This implies no permanent changes on the site. This ensures that all adjustments are easily activated and that the browsing experience of site visitors who do not need these changes is not affected in any way.

Therefore, since compliance tools do not access a website in the form of assistive technology, they will not be able to analyse the presence of accessWidget on a website and the resulting accessibility adjustments.

AccessiWay loads slowly and appears after too long

AccessiWay is designed to load asynchronously with your site, which means that it will only be loaded and displayed once the website is fully loaded. This is to:

Make the entire site accessible, not just specific parts of it.
Not affect the speed of the site or its performance in any way.
The AccessiWay system takes 0.2 seconds to load, which means that the loading time of your site will affect the time it takes to display AccessiWay. For example: if your site loads in 4 seconds, AccessiWay will appear in 4.2 seconds. If your site loads in 8 seconds, then AccessiWay will appear in 8.2 seconds.

If you are interested in checking the loading time of your site, we recommend a site called Pingdom. You can access it at the following link: https://tools.pingdom.com.

If you still feel there may be an error with the loading of AccessiWay, please contact one of our representatives to try and resolve your problem as soon as possible.

Why does AccessWidget not appear on my site?

Have you already installed accessWidget on your site, but still do not see the accessibility icon?

This can happen for various reasons, but it is easy to solve. Here are some possible reasons and their solutions:

1) The trial period on your site has expired: this simply means that the 7-day trial for which your site was registered has expired. To continue using AccessiWay you will need to purchase a licence directly from your account, or speak to one of our sales representatives.

2) The code is not installed correctly: installing the script in the wrong area can cause AccessWidget to malfunction. To check if this is the case, go to your site and press F12. Once this is done, a pop-up bar will appear at the bottom of the screen displaying your website's code. When it appears, press Control + F, a search bar will appear at the bottom. In this search field type "acsb", if you see the script the software has been installed correctly. Contact us via the support form by pressing the 'contact us' button or write to us directly in the live chat.

3) Browser cache error: this can happen if you have many files stored in the browser cache from your website (automatically stored to improve loading speed), which shows you the version displayed before installing accessWidget. To correct this error, you simply have to empty your browser cache (this may vary depending on the browser). In most cases, simply go to your browser settings and delete the cached images and files. Once this is done, simply reload the page to obtain the correct display.

What are the limitations of accessWidget?

Web accessibility is a process and it would be impossible to break down all digital barriers with just one tool.

accessWidget does not repair what is not line of code (e.g. PDF, video, iFrame, app, webapp, intranet)

How does accessWidget help people who are blind?

Problems on the Web

Anything displayed on a screen has been realised within a code. For visually-impaired people, this is not a problem as long as what we are seeing on the screen makes sense. Blind people navigate the web using a screen reader, or screen reader, which is an assistive technology that is used by blind people to use computers and surf the web. A screen-reader 'bypasses' the screen and goes straight to the code to examine and then report back to the blind user what is represented on the screen. It is essential that a website's code correctly reflects what is displayed on the website. However, there are different ways to code certain elements (such as a menu or drop-down menu) that will all look the same in the eyes of a visually-impaired person. For a visually-impaired person, who cannot recognise the overall structure of an element, reading content on a website could be misleading. For example, think of images on a website. Many times, images are used to symbolise a category on a website or to launch a newly released offer or product. In this case, a visually-impaired person can read the text "Clothes for kids" or "30% off kitchen supplies" on the image, but a visually-impaired person will only be able to hear the screen-reader read "graphics", which is the word in the code.

How does accessWidget help people with physical/motor disabilities?

Problems on the Web

Generally, in the context of a website, physical and motor disabilities are defined by the inability to use a mouse to navigate. In general, a keyboard can do everything a mouse can do. The problem is that most websites are not optimised for keyboard navigation, which means that page elements do not respond to commanded actions. As a result, these sites exclude people with motor disabilities. This means that if a website element, such as a popup, form or menu, is not designed to respond to keyboard commands, then there is no way to interact with them without a mouse. For example, we all know that when we enter a website, an image or banner may appear in the form of a popup. If this happens, we click on the X to close it and continue to browse the site quietly. The problem arises if the popup is not optimised for keyboard navigation and does not respond to the command to close the popup: the user will be stuck on the popup, unable to return to the original page.

What does AccessiWay do to solve the problem?

accessiWidget makes websites fully navigable via the keyboard. Using the ARIA attributes and contextual understanding of the AI engine, the necessary changes are made throughout the website code. People with motor disabilities can use the buttons to perform any action, from closing popups and forms to opening dropdowns and menus. Furthermore, to facilitate and speed up access to the various parts of the site, users can consult a list of 'useful links' directly from the interface. In this way, navigation is truly accessible and saves the user time and energy.

How does accessWidget help people with cognitive disabilities?

Problems on the web

People with cognitive disabilities have certain limitations that can affect the way the content of a website is perceived and understood. These people, when visiting a website, may have confusing and frustrating experiences without proper context or changes in orientation. For example, slang and abbreviations can be complicated to understand for people with cognitive disabilities who do not know how to interpret the meaning of a word. When it comes to orientation, many websites are beautifully and innovatively designed, but can be quite disorienting for those who cannot focus on the various elements of the site.

What does AccessWay do to solve this problem?

accessWidget helps people with cognitive disabilities by enabling features on your site that add clarity and focus to the elements on the page. For example, the accessWidget interface comes with an integrated dictionary for on-demand definitions. In addition, site elements are outlined and focused so that visitors can clearly see the flow of the page without being distracted. The accessWidget interface also offers a default profile of Cognitive Disabilities. Visitors who require extra attention to fully understand elements of the site may not easily identify which accessibility modifications they need. By accessing this Profile, which can be easily identified by users, all the above-mentioned modifications are enabled for quick, simple and complete web accessibility.

How does accessWidget help people suffering from epilepsy?

Problems on the Web

The beauty of websites is that they can be designed to display content in the most diverse ways. Unfortunately, some inaccessible elements can be frustrating and even dangerous for some users. People suffering from epilepsy are forced to navigate websites with great caution, due to the risk of triggering a seizure caused by flashing elements such as GIFs, videos or animations. In many cases, these images are looped or autoplay or do not respond to a user's interaction or attempts to interrupt. Put simply, any site can be something akin to a minefield for a person suffering from epilepsy.

What does AccessiWay do to solve this problem?

AccessiWay's interface allows site visitors to stop all flashing elements on a page. Instead of scrolling carefully and quickly pausing dangerous elements, epileptic users can pause everything at once before viewing it. This is made even easier by activating the 'Seizure Safe' profile, which simultaneously stops all flashing/blinking elements and reduces dangerous colour combinations.

How does accessWidget help people with visual impairments?

Problems on the Web

A website can have many different shades, colours and formats. For people with visual impairments, the wrong colour scheme or font size can make it complicated or even impossible to view the content of your site. Common visual impairments include blurred vision, colour blindness and glaucoma. For example, you use one main colour for the theme of your website: a visitor suffering from colour blindness may not even be able to see it. In other cases, fonts are too compact or too small for a website user, who will not even be able to read what is written on a page. One of the main obstacles to accessible design is that many times a website owner does not want to compromise their website design and branding just for the sake of accessibility: a website is an extension of their business, and many times represents the presentation and first contact with a customer. This makes a company's website, no matter what the market or service, a very important factor! With accessWidget and consulting services, you can stay true to your design and allow people with visual impairments to navigate effectively.

How do we make this compromise possible?

After installing AccessiWay on your site, the new accessibility interface will immediately appear on your website. This interface is an accessibility-based tool, i.e. it allows visitors with visual impairments to make changes on demand for as long as they are on the site. For site users who do not need adjustments, the design of the site will remain intact. UI and design adjustments include changes to content, colour and orientation. All accessibility changes mentioned for visual impairments will be activated simultaneously, allowing the user an easy view of the content.

Is it possible that accessWidget affects source code and performance?

No, accessWidget works in Overlay, so it is impossible for the source code to be modified or for the performance of the site to be affected.

The loading of the software takes place asynchronously to that of the site, precisely 0.2 seconds later.

How exactly does accessWidget work?

How exactly does accessWidget work?


accessWidget is an AI-based web accessibility solution that makes websites usable for people with disabilities. Replacing a time-consuming and costly manual task, accessWidget automates much of the remediation process for websites of all sizes.

It does this by combining two different applications that work simultaneously: an accessibility interface and AI processes, so high levels of accessibility can be achieved and maintained for any website.

AccessiWay is an ecosystem of web accessibility services and through the combination of these, it will be possible to strive for 100 per cent legal compliance. Our technology is able to achieve compliance for most of the criteria set by WCAG 2.1AA, however, to be fully compliant it may be necessary to make manual changes as well as to take care of some aspects of WCAG that do not only concern the frontend of a website.

The Accessibility Interface:

This is a tool that allows users to make specific changes to the design of the site in a local client-side session, and allows users with visual, cognitive and motor disabilities to easily access information on any site. Our interface features 6 navigation profiles, set for specific disabilities and 50+ individual adjustment options, to create a fully customised experience and offer a specific solution to a specific problem, making the site truly usable and navigable. As it would be impossible to achieve these results using one static, standardised template for all disability categories.

How quickly does accessWidget implement changes to the website?

The user interface will immediately appear on the site. The AI can take up to a maximum of 48 hours to implement all the necessary changes (insert all the information to make the site navigable for people with disabilities). In addition, the longer AccessWidget remains on the site, the easier it will find it to work with any updates of new elements. AccessWidget performs a daily scan of the site, noticing any additions, and then remediates them in an automatic and automated manner.

Is accessWidget really powered by AI?

Yes! AccessiWay uses two AI engines. The first, 'Computer Vision', is used to analyse and describe images. The other has the function of Contextual Understanding, and is used to learn the purpose and functionality of elements on the website.

Is it sufficient to install accessWidget to be compliant and accessible?

Web accessibility is a process and it is not enough to have software to be able to define oneself as fully accessible and/or compliant.

Having a usable site from a practical point of view does not guarantee compliance with the regulations (imposed by L. 9 January 4/2004) because there are requirements that go beyond the navigability of the site, for recipients defined as "providers" in Art 3 L 4/2004, such as the Declaration of Accessibility (art 3-Quarter) and / or the training period (art 8.3).
It is therefore necessary, in order to be able to speak of full compliance and accessibility, to also make use of the consulting services offered by AccessiWay

Do public administrations have to provide “training services” in addition to the accessibility declaration?

Yes, Article 8.3 of the Stanca Law is very clear on this charge:

"The administrations referred to in Article 3(1) shall, within the limits of budgetary availability, provide professional refresher courses on accessibility ((, including
those relating to the methods of creating, managing and
updating of accessible content of websites and mobile applications))".

What is and what does accessScan do?

accessScan is a free testing tool offered by AccessiWay, used to validate the level of compliance of a website. accessScan is open to all and can be used by anyone to determine whether their site is accessible to people with disabilities and complies with national guidelines and laws.

accessScan scans websites using the same AI as AccessiWay, reporting any accessibility errors and producing a comprehensive report of compliance results. It does this in seconds and is completely free of charge.

Give it a try now!

Once I have made the site accessible, do I still need your help? If so, how often?

Web accessibility is a process that must be continually monitored and updated, it is a subject that changes annually at the regulatory level with new burdens for specific categories and fulfilments that must be completed within well-defined deadlines. It is therefore necessary to rely on expert consultants to keep the site up-to-date. (This does not mean having a daily or weekly exchange of information, but for us at accessiway it is essential to allow all our customers to be aware of any changes or improvements that need to be made, so as to always be compliant with all legislative and social obligations)

Can making the site accessible have an impact on the design/functionality of my site?

No, using Overlay technology and our consultancy services the site design and functionality - in the part visible to the user will remain the same.When a specific navigation profile is selected by the user with the specific disability, the Frontend will be modified to allow the site itself to be usable, but without modifying the source code and, above all, only in the local client-side session.

How do you modify the site to make it accessible?

To make a site accessible, it is necessary:

- Screen-reader compatible


All site content can be read accurately and clearly by screen-readers and assistive software installed on the operating system and used by blind people to access digital navigation content

- Compatible with Keyboard Navigation

Fully navigable and operable using only the keyboard, without the need for a mouse. This function is used by people with motor disabilities.

- Compatible with user interface and design

Implement a sufficient colour contrast ratio between foreground and background elements, set the correct and readable font size, have sufficient text spacing, text emphasis, and other design and user interface related adjustments.


- Safe from possible induction of epilepsy episodes


Animations can be stopped so that people with epilepsy can navigate safely without risking a seizure.


- Understandable by people with cognitive disabilities Written in very simple, understandable words or alternatively include a glossary or dictionary to help readers with cognitive and learning disabilities understand the content correctly.

How long does it take to make a site accessible?

Each site has specific characteristics, so it is impossible to have a universal time frame. We, at AcessiWay, thanks to one of our services: accessWidget, can guarantee in 24/48 hours a first step towards a level of accessibility that guarantees usability (about 85%) for the categories of people in WCAG 2.1

How does the process work to make a website compliant?

Making a website accessible requires specific know-how and consulting work by one or more professionals.If the site is already existing, it is necessary to check every single element of the site and remediate it - then add specific information (contrast ratios, ARIA labels, alternative texts and an extensive list of other specific requirements in WCAG 2.1 AA), such that they can be understood by assistive technologiesIt is essential to update and remediate all additions made to the site, so it is advisable to have a long-term strategy. Accessibility is not a one-off project, but one to be followed over time.

Is it possible to make any website accessible?

Yes, through the services offered by AccessiWay it is possible to make any website, App, WebApp or platform accessible, i.e. usable by persons with disabilities (cognitive, visual and motor).

Haven't we solved your doubts?

No problem, we are always available for any questions or concerns you may have.
The Costumer Care area will receive your contact information and get back to you as soon as possible!

Contact us

Haven't we solved your doubts?

No problem, we are always available for any questions or concerns you may have.The Costumer Care area will receive your contact information and get back to you as soon as possible!

Contacts us