National Authorities for Digital Accessibility Complaints
For all EU members to state accessibility of a touchpoint, if no official template is provided, the official and generic template can be used.
Documents provided by Accessiway platform already fulfill EU general requirements.
Austria (Public Sector)
Official accessibility statement templates/procedure
Österreichische Forschungsförderungsgesellschaft (FFG)
Austria (Private Sector)
Belgium
First instance
Second instance — if the response is unsatisfactory
Bulgaria
Official accessibility statement templates/procedure
Държавна агенция „Електронно управление (ДАЕУ)
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Feedback mail@e-gov.bg
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Info: https://egov.bg/
Croatia
Cyprus
First instance
Second instance
Commissioner for Administration and the Protection of Human Rights (Ombudsman).
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Contact: Φόρμα επικοινωνίας
Czech Republic
Denmark
Official accessibility statement templates/procedure
Digitaliseringsministeriet
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Contact: webtilgaengelighed@digmin.dk
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Info: Webtilgængelighed
Estonia
Official accessibility statement templates/procedure (middle of page)
Tarbijakaitse ja Tehnilise Järelevalve Amet - TTJA
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Contact: info@ttja.ee
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Info: Digiligipääsetavus
Finland
Official accessibility statement template or procedure
Liikenne- ja viestintävirasto - Traficom
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Contact: saavutettavuus@traficom.fi
France
Germany (Private Sector)
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Contact: Kontaktformular
Germany (Public Sector)
Official accessibility statement templates/procedure
Jedes Bundesland hat seine eigene zuständige Behörde; bitte wenden Sie sich an die für Ihr Bundesland zuständige Behörde.
Greece
Accessibility statement template sample
Συνήγορος του Πολίτη
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Contact: Έντυπο Αναφοράς
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Info: https://www.eett.gr/
Hungary
Official accessibility statement templates/procedure
Digitális Magyarország Ügynökség (DMÜ)
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Contact: webakadalymentesites@dmu.gov.hu
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Info: https://services.gov.hu/
Ireland
Official accessibility statement templates/procedure
Office of the Ombudsman
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Contact: Make a complaint
Italy
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Official accessibility statement templates/procedure (public sector)
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Official accessibility statement templates/procedure (private sector)
Agenzia per l'Italia Digitale - AgID
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Contact: protocollo@pec.agid.gov.it
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Info: Accessibilità digitale
Latvia
Liechtenstein
Official accessibility statement templates/procedure (“template for an accessibility statement.” link)
Liechtensteinische Landesverwaltung
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Contact: digitale-barrierefreiheit@llv.li
Lithuania
Accessibility statement template sample
Lietuvos Respublikos lygių galimybių kontrolieriaus tarnyba
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Contact: lygybe@lygybe.lt
Luxembourg
First instance
Second instance
Malta
Official accessibility statement templates/procedure
Malta Communications Authority (MCA)
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Contact: Contact
Netherlands
Norway
Poland
Portugal
Official accessibility statement templates/procedure
Agência para a Reforma Tecnológica do Estado (ARTE)
Romania
Serbia
No competent authority and no official complaint template.
Slovakia
Accessibility statement template sample
Ministerstvo investícií, regionálneho rozvoja a informatizácie SR
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Contact: Registro Electrónico General