User Testing
Test your digital experience with the people who use it differently.
Our user testing service involves real people with disabilities testing your website or application. You gain direct insight into real barriers, real friction points, and real opportunities to improve.
We helped over 2000 brand leaders sleep at night.
Tested by the people who experience it.
User testing involves 3 or 5 participants with disabilities testing your actual digital touchpoints. Websites. E-commerce flows. Portals. Applications.
Participants navigate key journeys using assistive technologies and their own lived interaction patterns. We observe, document, and analyze the experience in structured testing sessions.
What you receive
A clear report of issues, prioritised by severity
Recorded usability sessions
Identified friction points and blockers
Behavioural insights
Practical recommendations for improvement
While audits identify technical non-conformities, user testing reveals how accessibility performs in practice. Because compliance does not always equal usability.
Real feedback from real people
See how people with disabilities interact with your platform in real scenarios.
With User Testing, you find the barriers that only lived experience can reveal.
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Testing bridges compliance with functionality.
Accessibility is not only about meeting standards. It’s about ensuring people can successfully complete what they came to do.
Automated testing and expert audits are essential, but they cannot fully replicate lived experience.
When real users interact with your platform:
Micro-barriers become visible
Unexpected friction surfaces
Navigation assumptions are challenged
Emotional responses become clear
User testing helps you:
Improve task completion rates
Refine usability beyond minimum compliance
Strengthen customer trust
Reduce abandonment
Small insights often lead to meaningful improvements.
A structured and insight-driven testing process.
1
Scope Definition
We define the journeys and touchpoints to be tested. These can be checkout flows, account creation, document downloads, customer service interactions and more.
2
Participant Selection
We select 3 to 5 participants with relevant disabilities and assistive technology usage aligned to your context.
3
Moderated Testing Sessions
Participants complete defined tasks while we observe interaction patterns, challenges, and behavioral responses.
4
Insight Analysis
We analyse findings to identify recurring friction points, usability barriers, and systemic patterns.
5
Clear Reporting
You receive structured documentation with prioritized recommendations, supported by qualitative insights and examples.
6
Continuous Improvement
User testing can be integrated into ongoing accessibility programs, supporting iterative design and product evolution.
Accessibility improves when feedback loops are continuous.
We don’t treat accessibility as a checkbox
We combine technology, certified expertise, and lived experience to help you build long-term capability, not just pass an assessment.
We’re here to help you create digital experiences that welcome everyone.
Industry-recognized expertise
Our specialists hold certifications aligned with international accessibility standards.
Human insight
We don’t just consult on disability, our team is made up of experts who live it.
European presence
With expert hubs across Europe, we support organizations operating in multiple markets and regulatory environments
2000+
Organizations supported
From finance to retail, we help global brands remove complex digital barriers and build accessible systems that last.
Common questions, short answers.
We’re here to make accessibility simple.
User testing can be performed on websites, mobile applications, digital platforms, and key user journeys such as checkout flows, account access, or service booking.
An audit identifies technical accessibility issues, while user testing reveals how real users experience your platform. Combining both approaches provides a more complete understanding of accessibility.
Still have questions? Our team is here for you.
