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Hardware & Software Accessibility Auditing

Make your self-service devices truly accessible and welcoming to everyone

We test your kiosks, ATMs, and ticket machines where hardware meets software — the intersection where the risk of penalties is highest. A self-service device isn't a piece of furniture, and it isn't a website. It needs checking twice: in the physical structure you touch and in the interface you look at. That's exactly where we work.

We helped over 2000 brand leaders sleep at night.

A kiosk is a unified ecosystem of hardware and software.

At physical touchpoints, the accessibility of the structure and of the software can't be separated. A perfect screen becomes useless if the POS terminal or QR reader is out of reach for a wheelchair user.  In the same way, the most advanced interface loses its value if the software logic excludes people with a visual disability.
 That's why we analyze hardware and software together, right on site. We validate devices in their real context of use, going beyond manufacturers' compliance declarations.

What you'll get

A clear report of issues, prioritised by severity

  • Model-by-model reports, mapped to EN 301 549, with ready-to-use technical solutions.

  • Mandatory requirements vs usability suggestions, clearly separated.

  • Compliance documentation, ready for the European Accessibility Act.

  • Installation-instructions check — so that, when followed, they lead to an accessible setup.

Every single finding points to the criterion breached, the severity, and the solution to apply. No abstract interpretation — only precise, actionable guidance.

Two levels, one point of contact

Most audits miss half the problem: software experts ignore physical heights, while hardware technicians overlook digital flows. This leaves you with a dangerous blind spot.

We cover both in one visit, on the real devices: physical structure and software flows together, because the worst barriers hide where they meet. We work by model, so findings scale across similar stations. You don't get a one-off check — you get concrete requirements for your next hardware and software purchases.

Achieve total compliance through an integrated audit

A flawless screen on unreachable hardware is still unusable.

Accessibility is one chain — it breaks at the weakest point, hardware or software.

Separate hardware & software checks

Estimates compliance remotely, missing real installation details

Leaves the business exposed to EAA penalties and complaints

Assumes untested features work in the field

Trusts manufacturer claims until a user is excluded

Checks the software but ignores control heights

Integrated hardware & software audits

Measures accessibility in the real context of use

Tests user journeys as a real person would

Delivers the reports your EAA compliance needs

Checks hardware and software together — one point of contact

Validates on-site, where barriers actually show

The barriers you miss are the ones your users will encounter — and report.

A clear and structured approach to accessibility

1

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We define the scope

We map the hardware models and software versions across your device fleet. We pinpoint the critical installation contexts to build an efficient, scalable audit.

2

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We analyze both levels on site

The audit happens live: a kiosk that's accessible in the lab may not be in a station or a branch. We measure the physical structure (heights, buttons, headphone jacks) and test the software flows (contrast, fonts, audio, focus) at the same time.

3

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We document every issue

You get a report for every device: the EN 301 549 criterion breached, whether it's a mandatory requirement or a usability suggestion, and a dedicated technical solution.

4

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We deliver the technical compliance documentation

You receive the detailed audit reports and EN 301 549 mappings needed to support your EAA compliance, structured to regulatory standards and ready to present.

5

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We leave you with reusable criteria

We give you the technical thresholds and procurement requirements to build into your future supply contracts. We turn a one-off audit into a permanent business asset.

No vague reports, no opinions. You come away with objective data: you know exactly what's compliant, what needs fixing, and how to do it.

We don’t treat accessibility as a checkbox

We combine technology, certified expertise, and lived experience to help you build long-term capability, not just pass an assessment.

We’re here to help you create digital experiences that welcome everyone.

Industry-recognized expertise

Our specialists hold certifications aligned with international accessibility standards.

Human insight

We don’t just consult on disability, our team is made up of experts who live it.

European presence

With expert hubs across Europe, we support organizations operating in multiple markets and regulatory environments.

2000+

Organizations supported

From finance to retail, we help global brands remove complex digital barriers and build accessible systems that last.

Common questions, short answers.

We’re here to make accessibility simple.

Because the same kiosk can be perfectly accessible in the lab and become completely unusable once installed. What makes the difference is the real context: glare that washes out the screen, a mount that blocks access to the POS terminal, the wrong installation height.These aren't manufacturing defects, but installation issues — and they only become visible where the device actually operates, tools in hand.
While human assistance is a recognized reasonable accommodation that can fill immediate operational gaps, true compliance is rooted in user autonomy. The ultimate goal of any self-service device is to allow every customer to complete transactions independently. Our audit evaluates your current operational workflows to help you transition from temporary human workarounds to seamless, native device accessibility.
We focus on the most critical stations — the real installations with the highest risk of barriers (from lighting, heights, or maneuvering space). By validating the hardware and software model in these contexts, the technical result and the documentation become applicable and scalable across every identical device in your fleet.
The law protects the end user and penalizes whoever delivers the service to the public. The manufacturer has to provide a product that's compliant at the source, but your company is answerable for how that kiosk works inside the branch or store. Our on-site report also brings clarity to the boundaries of responsibility — to what you can require from your supplier under contract.
Yes — it's built for exactly that. For every barrier you get the precise technical solution, the priority for action, and the relevant EN 301 549 criterion: your developers or hardware suppliers know right away what to fix and why, without wasting time interpreting the regulation.

Still have questions? Our team is here for you.

Are your devices accessible, physically and digitally?

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