Named a Leader in the 2026 Gartner® Magic Quadrant™ for Digital Accessibility | Read about the recognition
Named a Leader in the 2026 Gartner® Magic Quadrant™ for Digital Accessibility | Read about the recognition
SUCCESS STORY
How Edenred made accessibility part of every release
Over two years, Edenred moved from occasional audits to accessibility built into weekly design and development work across 16 key touchpoints.
SECTOR
Employee benefits and payment solutions
SIZE
Over 12,000 employees
SCOPE
16 key touchpoints, web and app
ENGAGEMENT
Two years, ongoing
Results after two years
Measured on high-priority touchpoints. The work is ongoing.
16
key touchpoints under recurring review
79 → 90%
conformance on one actively managed web portal
80%
task completion when accessibility starts at design
56%
task completion on the legacy portal, addressed reactively
Audits surface barriers. A process keeps them from coming back.
Edenred started with one-off audits on live sites and apps. They helped set priorities, but known barriers kept reappearing with each update.
BEFORE
Audits after release
Barriers found on sites and apps already in production
Known barriers returned with each update
Findings lived in a report
Accessibility knowledge concentrated in development
Conformance checked before a deadline
NOW
Accessibility as an ongoing practice
Reviewed in design and prototype, before code
Fixes applied at component level, so they scale across sites
Findings sit in the weekly design and development workflow
Shared across product, marketing and development
Recurring re-checks on 16 touchpoints
Where we work inside the process
Accessiway sits inside Edenred’s weekly design and development rituals, across four product teams.
Expert manual audits
On live platforms, followed by remediation plans with clear priorities.
Design and prototype reviews
Accessibility decided before anything is built, on every new touchpoint.
Development testing
New touchpoints checked as they are built, with recurring re-checks for regressions.
Testing with people with disabilities
Usability validated by lived experience, not only by technical conformance.
Plus support for annual accessibility statements, and awareness workshops across teams, including Inclusion Days with screen reader simulations and role-play sessions.
Book an audit
Tell us about your touchpoints and we will come back with where to start. Same process we run for Edenred.
Expert manual audit, not only automated checks
Remediation plan with priorities your team can act on
Testing with people with disabilities
Two years in, accessibility is part of how Edenred builds.
The same model is available to any team running several digital products.
"
What began as occasional audits has evolved into a true partnership embedded in our day-to-day processes. The team helps us catch potential issues sooner, keep quality consistent, and strengthen our own skills.
Luca Melgrati
Head of product
Edenred Italia
Accessibility as a quality gate
Remediation happens in staging. If a blocking accessibility barrier is found there, the release waits until it is resolved.
01
Design review
Prototypes are checked before build. Five of the 16 touchpoints are covered at this stage today.
02
Dev testing
New components are tested as they are written, together with the development team.
03
Staging check
Blocking barriers stop the release. Everything else goes into the remediation plan.
04
Release
Followed by recurring re-checks, so barriers that were fixed stay fixed.
Why it holds. Fixes are applied at component level where possible, so one correction scales across several sites instead of being repeated touchpoint by touchpoint.
The clearest signal came from testing with people with disabilities
80%
New Edenred app, accessibility from the design phase. People completed their task and described the experience as simple and independent.
56%
Legacy portal, accessibility addressed reactively. Clarity and navigation are still being improved.
31%
Of touchpoints now covered at the design phase, five out of 16, and growing.
Start where Edenred started
An audit of your current touchpoints, a remediation plan with priorities, and a clear view of what it takes to keep accessibility in every release.