Named a Leader in the 2026 Gartner® Magic Quadrant™ for Digital Accessibility | Read about the recognition
Named a Leader in the 2026 Gartner® Magic Quadrant™ for Digital Accessibility | Read about the recognition
CASE STUDY
Digital accessibility: how Lavazza improved its apps in four months
Zero critical errors and an accessibility score of 93.71% on the Tablì and Piacere Lavazza apps, with four Accessibility Badges earned.
INDUSTRY
Consumer electronics / Food & Beverage
REGION
Italy
TOUCHPOINTS ANALYZED
Two mobile apps on iOS and Android
PROJECT DURATION
December 2025 – April 2026
The challenge
Lavazza’s connected coffee machines are controlled through two apps, the Tablì app and the Piacere Lavazza app, which connect to the machines via Bluetooth and Wi-Fi. This dependency between hardware and software made remediation especially complex: every fix needed end-to-end validation, from the device’s operating system and the app interface to the communication with the machine.
2
apps connected to the coffee machines via Bluetooth and Wi-Fi: the Tablì app and the Piacere Lavazza app
>90%
overall accessibility score required on both apps
14
critical errors to resolve before earning the Accessiway Digital Accessibility Badge
Remote testing wasn’t enough
3
Test sessions at Lavazza’s headquarters in Turin. We worked closely with the product and technical teams, and with their hardware, to evaluate and validate the entire accessibility chain.
2
Mobile apps (iOS + Android). The Tablì app and the Piacere Lavazza app.
1
Technical development partner, Reply. Coordination with Lavazza’s technical development partner.
We helped Lavazza’s internal team understand not only what to fix but also why it matters, giving them the confidence and the language to make accessibility an internal priority and to advocate for it with their development vendor.
The results
Data collected after the re-test on 13 April 2026.
4
Accessibility Badges earned, publicly verifiable
0
critical errors across both apps after the re-test
93.71%
accessibility score across both apps after the re-test
4 → 1
months to earn the badge, from the Tablì app to the Piacere Lavazza app
From the initial audit to the re-test, app by app
The Piacere Lavazza app met the badge standard in just one month, thanks to the touchpoint’s modular structure. The structured approach we used on the Tablì app let us start the Piacere Lavazza audit with documented fixes, reusable insights, and a development team already comfortable with accessibility requirements.
APP 01
Tablì app
✓ Badge iOS + Android
Initial audit 16 December 2025 · Re-test 13 April 2026
Time to badge
4 months
from audit to badge
Critical errors
0
was 6
Accessibility score
93.71%
was 92.31%
Open issues
21
was 51
iOS score from 93.01% to 93.71% · Android score from 93.01% to 94.41%
APP 02
Piacere Lavazza app
✓ Badge iOS + Android
Initial audit 13 March 2026· Re-test 13 April 2026
Time to badge
1 month
from audit to badge
Critical errors
0
was 8
Accessibility score
93.71%
was 90.91%
Open issues
23
was 74
iOS score from 91.61% to 94.41% · Android score from 93.01% to 93.71%
What made the difference
Hands-on, hardware-aware testing
Three on-site visits let us test the complete user journey, from picking up the phone to the machine dispensing the coffee, beyond individual screen components.
Accessibility in every process
We worked with the Lavazza team to build in-house understanding of accessibility, so they could guide their technical vendor (Reply) with precision. The result: faster fixes, focused communication, and a team that takes ownership of its own compliance over time.
Reusable deliverables
We built the documentation and testing methodology to scale. The work on the Tablì app directly sped up the Piacere Lavazza app, so a project that could have taken months took a few weeks.
Book an audit
Tell us about your touchpoints and we’ll tell you where to start. It’s the same process we followed with Lavazza.
Manual audit by experts, not just automated checks
Prioritized remediation plan your team can act on
Testing with people with disabilities
Accessibility isn’t a project with an end date, and Lavazza knows it.
"
Working with Accessiway allowed us to make our apps more accessible for all users, and we see this as the first step in an ongoing path of maintaining and continuously improving our applications. Having certified both apps within the project timeline, and having built the in-house skills to analyze and manage them, is something we’re truly proud of.
Cristina Stella
Digital Product Owner
Lavazza
Verified badges
All four Accessibility Badges are publicly verifiable:
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